Welcome to TDL Disability Support, operated by TDL Disability Support Provider. Protecting your privacy is of utmost importance to us. This privacy policy explains how we collect, use, share, and protect your personal information in compliance with the General Data Protection Regulation (GDPR) and other relevant Australian privacy laws.
- Contact Information
- Website Name: TDL Disability Support
- Business Name: TDL Disability Support Provider
- Email: contact@tdldisability.com.au
- Address: 16A Robbins Circuit, Williamstown North, VIC
For any questions regarding this policy or your privacy rights, please contact us at the email address provided above.
- Information We Collect
We collect and process personal data to provide our services to elderly caregivers of adult children with disabilities and parents of young children with disabilities. The types of information we collect include:
- Personal Identifiers: Name, email address, phone number, postal address
- Demographic Information: Age, gender, and other characteristics relevant to the provision of disability services
- Service Details: Information about the disability services you are interested in, inquiries you make, and other related information
- Financial Information: Payment details when applicable for services rendered
- Usage Information: Log files, browser type, IP address, and usage patterns collected via cookies (please see our Cookie Policy for more details)
- How We Collect Information
- Directly from You: When you fill out a contact form, sign up for services, or communicate with us by email or phone.
- Automatically: Through cookies, server logs, and analytics tools when you visit our website to improve your experience and our services.
- Third Parties: In certain cases, we may receive information from other service providers or government agencies that may assist us in providing NDIS services to you.
- Legal Basis for Processing Data
We only process personal data when we have a legal basis to do so, including:
- Consent: With your explicit consent, for purposes such as receiving marketing information.
- Contractual Necessity: To provide the services you request.
- Legal Obligations: To comply with laws, regulations, and government requests.
- Legitimate Interests: When necessary for our business purposes, including maintaining and improving our services, ensuring security, and preventing fraud.
- How We Use Your Information
We use your personal data for the following purposes:
- To provide, maintain, and improve our disability services.
- To respond to inquiries, process requests, and handle transactions.
- To send you updates, marketing materials, and newsletters (if you have opted in).
- To comply with legal and regulatory obligations.
- To analyze usage and improve website performance.
- Sharing Your Information
We do not sell, rent, or lease your personal data. However, we may share your information with:
- Service Providers and Contractors: Trusted third parties who help us in operations, such as payment processors, customer service, and IT support.
- Regulatory Bodies: To comply with legal requirements or respond to government requests.
- Business Transfers: In the case of a merger, acquisition, or sale, your data may be transferred to the new entity.
- International Data Transfers
If your data is transferred outside of the European Economic Area (EEA), we ensure that appropriate safeguards are in place to protect your data, such as contractual agreements and data protection clauses.
- Data Security
We employ a range of technical and organizational measures to safeguard your personal information from unauthorized access, disclosure, or loss. These measures include encryption, secure access protocols, and regular security audits.
- Data Retention
We retain your data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Once data is no longer required, it will be securely deleted or anonymized.
- Your Rights Under GDPR
Under the GDPR, you have the following rights:
- Right to Access: You may request a copy of your data held by us.
- Right to Rectification: You may correct any incomplete or inaccurate information.
- Right to Erasure: You may request the deletion of your data in certain circumstances.
- Right to Restriction of Processing: You may restrict the processing of your data in specific cases.
- Right to Data Portability: You may request a transfer of your data to another provider.
- Right to Object: You may object to processing your data for direct marketing purposes or when based on legitimate interests.
To exercise any of these rights, please contact us at contact@tdldisability.com.au.
- Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience, analyze website performance, and understand visitor preferences. Please refer to our Cookie Policy for more detailed information.
- Children’s Privacy
Our services are intended for individuals aged 18 and above. We do not knowingly collect data from children without parental consent. If you believe we may have collected data from a child, please contact us immediately, and we will take steps to delete the information.
- Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices or legal obligations. Any updates will be posted on this page, and we encourage you to review our privacy policy periodically.